Refund policy

🔄 Return Policy (7 Days)

We want you to be 100% satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 7 days of the delivery date.

Your item is eligible for return if:

  • It is in its original packaging
  • It is unused (seals unbroken, if applicable)
  • It arrived damaged or defective due to a manufacturing fault
  • You received the wrong item (different from what you ordered)

Your item is NOT eligible for return if:

  • The 7-day window has passed
  • The product has already been used
  • The damage was caused by the customer's mishandling
  • It falls under hygiene-sensitive items (e.g., products applied directly to lips/skin) — for health and safety reasons

💰 Refund Policy

  1. Once your return request is approved, we will begin processing your refund
  2. Refunds are processed within 3-5 working days
  3. Refund method:
    • If you paid via Cash on Delivery (COD) → Refund will be issued via bank transfer, JazzCash, or EasyPaisa
    • If you paid online → Refund will be issued to your original payment method

📦 Exchange Policy

If you'd like to exchange your item for a different size or color (not due to defect), exchanges are also available within the same 7-day window.

📋 Return Process — Steps for Customers

  1. Contact us within 7 days via WhatsApp, Email, or Phone
  2. Provide your order number and reason for return
  3. We will confirm your request and provide pickup/return instructions
  4. Once we receive the item, it will undergo a quality check
  5. Upon approval, your refund or exchange will be processed